Some Apple TV 4K users have had issues using the HBO Max app. More specifically, the app displays the “Title cannot be played” error when trying to stream content. Although the bug has not yet been fixed, HBO has confirmed that they are already working on an update that should be released very soon.
HBO Max error fix on Apple TV 4K is on the way
The bug appears to particularly affect Apple TV 4K models of any generation running tvOS 16.1. For some unknown reason, the latest version of the app is unable to stream HDR content, which results in a sudden error. HBO said the edge that the company is aware of the error and that they are “working on a fix”.
According to the report, the HBO Max development team has recommended that users continue to check for updates to the tvOS app — suggesting that a fix will be available in the next few days.
While HBO is working on the update, users have found a workaround to continue watching HBO Max on affected Apple TV models. Since the error is related to HDR content, switching the Apple TV to SDR mode makes the error message go away (although you’ll end up losing high dynamic range).
To do this, go to the Settings app on your Apple TV and choose the Video & Audio menu. Then change the format from HDR to SDR, set Content Matching to Disable, and turn off Dynamic Range Matching and Frame Rate Matching. For some users, forcing the Apple TV to run at 1080p or 720p has also worked. But of course, these are not ideal solutions.
In August, HBO Max released a completely revamped version of its iOS app with SharePlay support, a new Shuffle button, a dedicated home for downloaded content, improved tablet support, an improved design, and stability improvements.
For tvOS 16.1, the update introduces a new Siri interface for Apple TV users, as well as the “Hey Siri” command when using AirPods and support for the new Matter standard for smart home accessories.
HBO Max subscribers can download the app for free from the App Store.
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