Skit.ai solution helps OPPO achieve better cost efficiency and up to 30% call containment rate
Skit.ai, the leading Voice AI SaaS company, has announced its partnership with OPPO India, a global smart device brand, to launch a 24/7 customer support solution. With this implementation, Skit.ai’s augmented voice intelligence platform responds to all OPPO customer inquiries after business hours, with instant responses and no waiting time. With full automation of in-band calls, the AI voice bot will help solve most customer queries.
In line with OPPO’s vision to expand its Customer Experience (CX) strategy, partnering with Skit.ai for its digital voice agent will help the brand respond to every customer call in real time. The voicebot will completely solve frequent customer inquiries, reducing waiting time and improving cost efficiency, which also allows customer service representatives to focus on more complex issues. The voicebot is trained to answer questions in English and Hindi for various use cases, including inquiries about spare parts, new devices, information about the nearest service center, and appointment bookings. An important metric for OPPO India was the increase in call containment to 15%, and the basis of the initial test, Skit.ai’s Augmented Voice Intelligence Platform beat the target. He delivered a call containment rate of 30%.
Saurabh Chaturvedi, Head of Customer Service, OPPO IndiaHe said, “We operate in a highly dynamic and competitive market, which requires fast, efficient and proactive responses to meet our customers’ needs. Hence, we have Customer Experience (CX) OPPO India’s strategy places great emphasis on implementing solutions that allow our customers to navigate their queries with ease. Through our strategic partnership with Skit.ai, we aim to double Customer Experience (CX) Dual Advantage Support: Our customers receive instant solution and 24/7 support. At the same time, containing calls allows our agents to focus on value-added tasks. We are excited to bring the benefits of this first-of-its-kind digital voice agent to millions of customers in India as we develop the solution further and explore its potential.”
Commenting on the partnership, Saurabh Gupta, Co-Founder and CEO, Skit.ai, He said, “Over the years, we have seen industry leaders across key sectors realize the benefits of Voice AI in India and across the world. We are excited to announce this partnership with OPPO India, as they recognize the potential of Voice AI to shape the future of the future. Customer Experience (CX) Management. Using Skit.ai’s augmented voice intelligence platform, OPPO will be able to provide smarter and more efficient customer service to millions of Indian customers.”
The OPPO India & Skit.ai partnership has seen excellent results in the deployment phase, and the voicebot is fully equipped to answer all customer queries. Skit.ai’s augmented voice intelligence platform will accommodate more as it expands its AI capabilities by answering more and more customer inquiries leading to improved performance and adding more value to OPPO’s Customer Experience (CX) strategy.
About OPPO Mobiles India Private Limited:
OPPO is the world’s leading manufacturer of smart and innovative devices. Since its inception in 2004, the company has expanded its global presence to more than 60 countries and regions, including India. OPPO Mobiles India Private Limited, registered in the year 2013, has its headquarters in Gurugram, Haryana. OPPO India is now one of the largest mobile manufacturing centers in India. Spread across a 110-acre campus in Greater Noida, the factory has been described as a “super factory” by National Geographic and is at the forefront of India’s smartphone manufacturing journey. The company has more than 65,000 channel partners across the country and service centers in more than 530 cities, supporting more than 150,000 families across India.
Skit.ai is the leading Voice AI SaaS company. Our Augmented Voice Intelligence platform enables organizations to automate call center conversations at scale. Skit.ai has completed millions of calls to global organizations across various industries, transforming the traditional call center experience from automated responses to meaningful, humane conversations.
We have received numerous awards and recognitions for our best-in-class technologies, including:
- CCW Excellence Awards 2022 Disruptive Technology of the Year
- Gartner Cole Finder 2021
- The 30 Under 30 Startups in Asia for 2021 by Forbes Magazine
- India Technology Entrepreneur of the Year in Artificial Intelligence 2021
- Great Place to Work India – Certified by ™️
Skit.ai is headquartered in New York City, New York, with offices in Bengaluru, India. Visit Skit.ai for more information.