ITVX Devices not supported collage

ITVX: The new ITV app will not work on many older devices

ITV’s new streaming service, ITVX, will not work on many of the popular (albeit older) Freeview boxes and Freesat boxes and smart TVs that are still found in many homes across the UK.

ITVX, which began broadcasting this week (weeks before its ‘official’ launch date of December 8) it is set to replace ITV’s previous streaming app, ITV Hub.

Users do not need to install a new app, as the ITVX app will ‘override’ their existing ITV hub. As of this writing, the new app is still rolling out across supported devices.

However, devices that have lost access to the ITV Hub in recent months – including Freeview and Freesat recorders from Humax, older Samsung TVs and more (see full list below) – will not be able to access ITVX.

This is due to ITV upgrading the content protection technology on its streaming platform, which makes both the ITV Hub and the new ITVX app incompatible with some older devices.

ITVX Categories

What is ITVX?

This week, ITV Soft launched its new live streaming service, ITVX, which will replace the aging ITV Hub app (before the official launch on 8 December, when several ITVX originals will be added).

ITV aims ITVX to be more than a ‘catch-up’ service, and more than a streaming destination: launched with over 10,000 hours of free (with ads) content on demand, including 35 flagship shows, over 200 series and 250+ Movie.

New shows will be launched weekly – many of which will be available on ITVX long before they air on ITV’s old-school linear channels.

On top of that, you can also stream all live ITV channels via the app, as well as many ad-supported ‘themed’ live channels dedicated to a single series or topic.

While ITV is largely focused on the free ad-supported tier, ITVX will also have a paid Premium tier, which will remove all ads when you watch on-demand content.

ITVX Premium
ITVX Premium

On top of this, Premium tier subscribers will also have access to BritBox’s full content library (on ITVX), which includes over 4,000 hours of classic British shows and films (including 600 classic doctor who loops).

The BritBox standalone app and service will continue to co-exist alongside ITVX, but ITX Premium subscribers He will not be able to access the BritBox appvice versa.

ITVX does not come with hardware and older TVs

Back in September, ITV Hub stopped working on quite a few older set-top boxes and TVs, including Smart TVs from brands such as Hisense and Panasonicseveral specific Samsung TV modelsAnd the Freesat boxes from Humax And the Freeview boxes.

This was because software upgrades (particularly related to copy protection) were no longer compatible with some older devices.

Some of those who lost access were hoping to get the ITVX app when it launched, but unfortunately, that hasn’t been the case.

As of this writing, not all devices that have lost access to the ITV Hub will have access to the new ITVX app.

ITVX app on Roku
The new ITVX app

Theoretically, some device manufacturers might be able to update their OS in a way to support the new ITVX app – but since these are old devices it’s very unlikely that will happen (plus the limitation is sometimes hardware dependent so it won’t work). Software changes are not enough).

The list of incompatible devices includes some that have been very popular for a long time (such as Humax Freesat boxes and old Samsung TVs), and therefore are still found in a lot of UK homes, which will no longer have access to the ITV streaming app.

Furthermore, at least one device – Humax FVP-5000T Freeview Recorderis still being sold as new, online and in supermarkets – so some people will buy without knowing it no longer supports ITV Hub and ITVX.

But Humax assured us that the only set-top box that will continue to support ITVX is the Freeview Recorder / Android TV combo, Humax Aura.

It is important to note that ITV Freeview / Freesat is linear – the channels you get via antenna (or satellite, on Freezeat) – will not be affected by this change.

The only part that will stop working, on affected devices, is the broadband-based ITVX app, which is used to stream content.

Devices and Smart TVs that will not get ITVX:

Freeview boxes:

  • Humax FVP-5000T
  • Humax FVP-4000T
Humax FVP-5000T Close-up
Humax FVP-5000T

Freeze boxes (Generation 2 and above)

  • Humax Hb1000s
  • Humax HDR1000s
  • Humax HDR1010s
  • Humax HDR1100s
  • Humax Hb1100s
Humax HDR-1100S Freesat Box 500
Humax HDR-1100S Freesat Box

Samsung TV models with Tizen OS 2.3:

Tizen is Samsung’s operating system for Smart TVs (as well as some other devices from Samsung). It’s also used on newer models (2022 models running Tizen 6.5), but the only affected OS version that won’t get ITVX is Tizen 2.3.1

Older Samsung TVs (from 2015 and earlier), which don’t have the Tizen OS at all, also won’t get ITVX.

Note that some of the models listed here were not sold in the UK, but I’m including the full list for easy reference.

Samsung TV
Photo: photo deposit

Also note that the version numbers shown here are usually the last part of the actual TV model, as most versions/series were sold under the many available TV sizes.

So, for example, js 9000 Can be sold as UE55JS9000T (for European UltraHD Model 55), UE48JS9000T (for European UltraHD 48 model), etc.

Premium series: JS9900, JS9800, JS9500, JS9000, JS9100

Standard series: JU5900, Ju5910, Ju5920, Ju8000, JU7800, JU7500, JU7000, JS8500, JS8000, Ju6900, Ju6410, JU6400, JU6300, JS6900, Ju6390, Ju6000, Ju6100, US9A, Ju651000, J6700 JS6700, Ju70 , J6240, J6200, J5520, J5510, J5500, J5300, TE390S

entry string: K5200, J6203, J5373, J5370, J5303, J5300, J5290, J5278, J5270, J5248, J5205, J5202, J5201, J5200, J5190, J4700,UJ4600, J4570, J4500, J40203, J43004, J40203, J4300

Newer Samsung TVs (from 2016 onwards, with Tizen 2.4 and above) are not affected by this and must have access to ITVX.

More Smart TVs that do not support ITVX:

Hisense MTK5657 / Hisense MTK5658 – Smart TV models from 2016.

TCL 6586 6 Series – Smart TVs of 2018.

Avtex – TVs and devices from 2016 onwards.

CTVE TVs and devices from 2013 onwards.

Panasonic TV 2016D MT5810
Panasonic TV 2015 C MT5595, Diga
Panasonic TV 2018 F HD MT5581

Sharp UMC MSD6486
Sharp UMC MS6586
Sharp UMC 6486X

How can I watch ITVX?

If you still own one of the above devices, ITVX will likely not work on them. However, there are other devices you can use to watch ITV’s new streaming app.

The updated ITVX app should be compatible with many other streaming devices (once it’s finally rolled out), including:

  • Amazon Fire TV (Sticks and TVs version)
  • Android TV: Sony Android and Chromecast with GoogleTV
  • Apple iPhone and iPad devices (OS v12 or later)
  • Apple TV (Gen3 onwards)
  • Chromecast devices
  • Freeze boxes and TVs (except Panasonic TVs from 2015 and earlier with built-in Freesat and G2 Freesat boxes)
  • Freeview Play boxes (eg Manhattan T3-R or Humax Aura) and TVs
  • Android phones (OS v5 and later)
  • broadcast devices now
  • Roku streaming devices
  • Samsung TVs (with Tizen OS 2.4 and later)
  • Sky Glass
  • Sky stream
  • Virgin V6
  • Virgin TV360
  • Virgin Media Stream
  • YouView (BT & TalkTalk) (1st generation YouView boxes are not supported)
  • YouView Sony TVs
  • Nvidia Shield
  • Xbox One
  • xbox s
  • Xbox Xbox X

As this is a brand new version of the app, please remember there may be last minute changes – with devices being added or removed from this list.

What about ITVX On Sky Q?

The full version of the ITV Hub was not available on Sky Q. ITV’s aim was to make ITVX available on Sky Q at launch, and there appears to be a delay.

However, although ITVX isn’t available on Sky Q just yet – we understand there are certainly plans to make it available there soon – the only question is when, exactly.

For more updates on ITVX, check back Sign up for our free newsletter (and get our streaming TV cheat sheet).