the aftermath of lg quitting the phone business updates warranty repair and other details for existing lg users

Implications of LG’s withdrawal from the phone business – updates, warranty, repair and other details for existing LG users

  • LG has announced that it will close its smartphone business after making losses for the past six years.
  • However, LG said it will continue to sell its existing inventory of phones while supplies last.
  • If you’re an existing LG phone user, here’s everything you should know — from software updates, warranty, and customer support to fixes.

LG has announced its exit from its smartphone business after being in the industry for nearly 20 years. This comes after the company’s smartphone division reported losses over the past six years, totaling $4.5 billion.

In that light, if you’re an LG smartphone user and worried about the way forward for you, we’ve got you covered. From OS updates to warranty, after-sales service, repairs, and more, here’s everything an LG smartphone user should know.

Operating system updates

LG has announced that it will offer OS updates to a few select models over the next few years. The company has promised to deliver Android 11, Android 12, and even Android 13 OS updates.

So far, the company’s sites in South Korea and Germany have updated their lists to include the following phones to update Android 11, Android 12, and Android 13:

Android 11 Android 12 Android 13
LG suite LG suite LG Suite
LG Velvet LG Velvet LG Velvet
LG Velvet LTE Velvet LTE Velvet LTE
LG V50S LG V50S
LG V50 LG V50
LG G8 LG G8
LG Q31 LG Q31
LG Q51 LG Q52
LG Q52 LG Q92
LG Q61
LG Q70
LG Q92
LG Q9 One
LG G8X
LG G8S
LG K52
LG K42

Updates may vary by region, but we’ll update this list with any additional devices if LG confirms them.

In addition, LG has confirmed that it will continue to sell the remaining phones until stocks last.

Its latest flagship phone – the LG Wing – is currently available at a whopping $40,000 discount. You can buy it now for Rs 29,999.

Warranties

LG has confirmed that it will continue to honor warranties. So, if you receive a defective LG phone or a problem occurs, you can make use of the product warranty to get a solution.

As of now, LG offers 1 year warranty on the phone and 6 months warranty for the accessories in the box like charger, USB cable, headphones, etc.

After sales service

LG said in its statement that it will continue to provide after-sales service based on regulatory and contractual obligations. This will vary from region to region.

Repairs and parts

If your LG smartphone is broken or needs a replacement part, you will be able to get it from LG. The company said it “will continue to provide software and security updates as well as parts.” Again, this will depend on contractual obligations and regulatory requirements.

See also:

LG Electronics is getting out of the smartphone business – here’s how mobile fortunes have affected over the past two decades

The LG Wing took a $40,000 price cut a week after the company shut down its smartphone business.